Recently, I had the opportunity to shop at SHEIN.com and take advantage of a 15% coupon that I obtained from their website. Excitedly, I selected a variety of trendy items, including the EMERY ROSE Ditsy Floral Print Butterfly Sleeve Blouse. The blouse, with its charming design and butterfly sleeves, caught my attention immediately. However, upon receiving the package, I realized that the sizing didn’t quite match my expectations. Although disappointed, I remembered SHEIN’s hassle-free return process. Following their instructions, I initiated the return and carefully packaged the blouse for shipment. Despite the minor setback, I appreciated the convenience of SHEIN’s return policy, which gave me confidence in my shopping experience.
What is the time limit for making a return at SHEIN?
You have a maximum of 35 days from the date of your purchase to make a return. Returns postmarked after 35 days from the purchase date will not be accepted.
Is return shipping free at SHEIN.com?
Return Shipping is free on your 1st return package for any order. You must use the return label provided and ship the return package postmarked within 35 days from the purchase date. However, if you have already made a return from the same order and want to make additional returns, a $7.99 shipping fee will be deducted from your refund.
How can I make a return at SHEIN?
Here are the steps to make a return at SHEIN:
- Sign into your SHEIN User Account.
- Go to “My Orders” and find the order containing the item(s) you want to return. Click on “Order Details.”
- Click the “Quick Return” button, select the item(s) you want to return, indicate the reason, and click “Next Step.”
- Choose the “Refund Method” (Note: Wallet Credit is not available for Third-Party Sellers’ products).
- Select the “Return Method”: Return by USPS or UPS. You can use the provided return label (Printer Required) or the QR code (No Printer Required).
- Securely pack your return item(s), preferably in the original package, and attach the Return Label on the outside.
- Take your return package to the nearest USPS or UPS location. It must be postmarked within 35 days from the purchase date.
- Ensure that each item is correctly shipped according to the respective shipping labels. Do not mix up multiple shipping labels if you have more than one item to return.
How can I find the return label I generated at SHEIN?
To find the return label you generated at SHEIN, follow these steps:
- Go to the “My Orders” section in your User Account.
- Find the order containing the returned item(s).
- Click on “Order Details.”
- Click on “Return & Refund Record.”
- Click on “Details.”
- Click on “Save the Label” to view and download the Return Label.
What are the conditions for returning items at SHEIN?
You can only return items at SHEIN if they are unworn, unwashed, undamaged, have the original tags attached, and the hygiene sticker (if applicable) intact. However, human hair wigs cannot be returned if they are in a condition notably different from when they were shipped. Items cannot be returned if the lace has been cut, the hairnet has been damaged, there is evidence of washing or bleaching, or if any alterations have been made to the product’s length, color, shape, or material.
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What items are non-returnable at SHEIN?
The following items cannot be returned or exchanged at SHEIN: bodysuits, lingerie, underwear, jewelry, accessories, cosmetics, pet products, and any other items explicitly noted as not supported for return or exchange. Additionally, free gifts cannot be returned or exchanged.
What are some important notices to keep in mind when returning items at SHEIN?
- Do not send your return to the sender’s address on the package. Only send it to the address provided on the Return Label.
- Make sure you do not include any items in your return package that were not purchased from the SHEIN Site or the App by accident. SHEIN will not be responsible for returning those items to you.
- If you return an item that does not qualify for a
- return under the return policy, SHEIN reserves the right not to issue a refund and will send the item back to you.
How long does it take to process refunds at SHEIN?
For products returned in accordance with the return policy, refunds will be processed within 7 days after receiving your returned package. The refund will be issued to the original payment method or your SHEIN Wallet (for SHEIN products) as per your request. In the case of Third-Party Sellers’ products, the refund will be issued to the original payment method. However, due to transportation delays, your refund may require an additional 3-5 days to process.
Are the original shipping fees refundable at SHEIN?
No, the original shipping fee, if any, is non-refundable.
Note: If you encounter any issues with your return, it is essential to contact SHEIN Customer Support within 90 days after your purchase date.
In conclusion
SHEIN’s return policy demonstrates a customer-centric approach that prioritizes convenience and flexibility. With a maximum of 35 days to make a return and free return shipping for the first package, SHEIN aims to make the process as hassle-free as possible. Clear instructions and a user-friendly interface guide customers through the return process step by step.
The policy’s emphasis on returning unworn and undamaged items with original tags intact ensures the integrity of their product offerings. While there are certain non-returnable items, SHEIN’s policy still provides a fair and reasonable framework for returns. Additionally, the timely processing of refunds within 7 days and the availability of customer support within 90 days after the purchase date contribute to an overall positive shopping experience.
Overall, SHEIN’s return policy sets a high standard for other retailers, demonstrating their commitment to customer satisfaction.
Read more about SHEIN’s returns policy from people over at Reddit.
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